Client Feedback
What families and offices say about working with us
Below is a collection of feedback from people who have used Trustmoor's services. We share it as-is, without embellishment.
Back to Home7+
Years of service in Bangkok
380+
Families and offices served
4.8/5
Average satisfaction rating
96%
Found materials clear and usable
Client Testimonials
Priya Laksanawong
Bangkok · Records Q&A Session
June 2025
"My mother passed earlier this year and none of us really knew what documents we needed or what each one was for. The session covered everything we had been confused about. The printed summary is sitting on the family noticeboard now."
Kasem Taweerojkul
Bangkok · Document Toolkit
May 2025
"The toolkit is genuinely practical. The checklist is thorough without being overwhelming, and the folder labels saved a lot of guesswork. I had hoped for a Thai-language version too, but the English is clear and I was able to work through it without difficulty."
Supannee Rujiravanit
Khlong Toei · Records Q&A Session
June 2025
"We came as a group of four siblings with very different levels of familiarity with estate paperwork. The session moved well — it did not feel rushed, and there was space for questions from those of us who needed to go over certain points more than once."
Marcus Holloway
Bangkok (expat) · Document Toolkit
May 2025
"As a foreign national with family ties to Thailand, I had very little sense of which documents would matter here. The toolkit gave me a starting structure that I could then take to a local solicitor — which actually saved us time in that meeting."
Wanida Navikarun
Phrom Phong · Records Q&A Session
June 2025
"I appreciated that the session made no promises about what would happen once we had the documents in order — it was informational, as described. What it gave us was a clear picture of what we were dealing with, which was exactly what we needed."
Thitiporn Choosri
Bangkok · Document Toolkit
May 2025
"I ordered the toolkit for my elderly parents who are starting to think about putting their affairs in order. It gave them something concrete to do — going through the checklist together. They found it reassuring to have a structure to work from."
How Work Has Gone in Practice
A few examples of how Trustmoor's services have fitted into real situations — details adapted for privacy.
The Situation
A family with documents spread across three properties
After a family patriarch passed away, three adult children discovered that his papers were held across two Bangkok apartments and a property in Chiang Rai. Nobody knew what existed or where to start.
The Approach
Q&A session followed by Document Toolkit
The family attended a Q&A session together to build a shared understanding of what document types to look for. They then used the Document Toolkit to work through the collection systematically, labelling and filing as they went.
The Outcome
Three months to a complete, organised file
Working across weekends, the family produced a single, labelled collection covering all three locations. Their solicitor later noted that the organisation had made his work considerably more straightforward.
"The folder structure made it easy to find everything. The session gave us the language to describe what we had." — K.T., one of the siblings
The Situation
A family office with fifteen years of accumulated records
A Bangkok-based family office had accumulated documents across three formats — physical paper, scanned PDFs, and email chains. No consistent index existed, and new staff had significant difficulty locating older records.
The Approach
Family Office Archive Support — eight-week engagement
Trustmoor conducted an initial inventory, proposed a taxonomy, and then worked through the cataloguing phase in weekly segments. Digitisation planning was delivered as a separate document at the end of the engagement.
The Outcome
A searchable index and a clear digitisation plan
The office now has a complete index covering all physical and digital records, a taxonomy that the internal team has continued to use, and a digitisation roadmap to work through over the following eighteen months.
"Finding a document that used to take a day now takes minutes. The taxonomy was sensible and our team adopted it without difficulty." — Client representative
Want to Discuss Your Situation?
We are glad to answer questions about our services before any booking is made. Contact us by phone or email and we will get back to you within one working day.
"It was the first time I had seen this kind of paperwork explained without assuming I already knew what it all meant."
— Session participant, Sukhumvit area, June 2025
Professional Credentials
Thailand Documentation Services Recognition
Recognised among specialist information service providers serving the Bangkok professional community (2023).
Records Management Membership
Team members hold professional memberships in records and information management bodies, maintaining current knowledge in the field.
Referral-Based Growth
Over 60% of new archive support clients are referred by existing clients or their professional advisers — a signal that the work holds up over time.
Ready to Make a Start?
Get in touch and we will help you identify which service fits your situation — no pressure, no commitment required from the first contact.
Contact Trustmoor